SpinStitch Privacy Statement
Revised June 28, 2009
SpinStitch, LLC, recognizes the importance of protecting the privacy of all information
provided by users of our web sites, recipients of our e-mail newsletters, and all
other customers of our products and services. We created this policy out of a fundamental
respect for our customers' right to privacy and to guide our relationships with
our customers.
1. Sites covered by this Privacy Statement
This Privacy Statement applies to the following domains: www.SpinStitch.com, www.SpinStitchTours.com, and any sites contained therein
(hereafter collectively referred to as "SpinStitch websites").
Links to non-SpinStitch websites
The SpinStitch websites may provide links to third-party websites for your convenience
and information. If you access those links, you will leave the SpinStitch website.
SpinStitch Software does not control those sites or their privacy practices, which
may differ from ours. We do not endorse or make any representations about third-party
websites. The personal data you choose to give to unrelated third parties is not
covered by this Privacy Statement. We encourage you to review the privacy policy
of any company before submitting your personal information.
2. Information we collect
SpinStitch Software collects information from our website users, subscribers and
other customers. In this section of our Privacy Statement, we describe the type
of information we collect and how we use it to provide better services to our customers.
E-mail Newsletter
We offer our customers the option to receive information about our company, related
products, services and special deals. If users wish to subscribe to our e-mail newsletter,
we ask for personal information such as name and e-mail address. Recipients of our
newsletter can unsubscribe using the instructions listed at the end of the e-mail
newsletter.
Product Orders
For our products that require payment, we also collect credit card information (such
as account name, number and expiration date), which is used for our or our agent's
billing purposes only, and is not otherwise shared. Payments are processed securely
via PayPal. You can view their privacy statement at https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside
3. How we use your information
SpinStitch uses your personal information to provide you with services and to help
us better understand your needs and interests. Specifically, we use your information
to help you complete a transaction or order, to communicate with you, to provide
service and support, to update you on services and benefits, and to send promotional
offers. Credit card information is used only for payment processing. It is not used
for any other purpose by our financial services providers or SpinStitch and will
not be kept longer than necessary for providing the services, unless you ask us
to retain your credit card information for future purchases.
SpinStitch does not share, distribute, or sell your personal information to any
third parties; except for billing purposes (see Product Orders above). We consider
it our responsibility to protect our customers' privacy.
4. Correcting/updating your personal information
If information which you have submitted to us changes, or if you no longer desire
our product(s)/service(s), please contact customer support by sending an email to
support@SpinStitch.com.
5. Security considerations
We use reasonable precautions to protect information about our customers while it
is stored on our servers or in transit to our vendors processing on our behalf.
Sensitive information that is transmitted to us online (such as credit card number)
is encrypted and is transmitted to us securely. In addition, access to all of our
customers' information, not just the sensitive information mentioned above, is restricted.
Only employees who need the information to perform a specific job (for example,
a billing clerk or a customer service representative) are granted access to personally
identifiable information. Finally, the servers on which we store personally identifiable
information are kept in a secure environment.
6. Contact us
For questions about this Privacy Statement or our information practices, please
contact SpinStitch support by sending an email to
General@SpinStitch.com